Return Instructions for RaceBox Products
We understand that to return a product is never a pleasant experience. That is why we offer hassle-free shipping back to our factory. We handle DHL transportation and customs clearances for you. For that, we charge a small rate that covers the shipping costs. However, there are some packaging requirements that you, as a sender, have to comply with. Failure to do so will result in additional charges.
RaceBox team will provide you with a DHL waybill that you have to print. You have to contact your local DHL representative and arrange a courier pickup. It is very important to ask them for a Standard Flyer (Small Express Pack). Use it to package the returned item. It is also known as A4 Envelope in some regions. Do not use any other boxes or forms of packaging. Do not add any additional wrapping. The provided waybill and shipping cost covers transportation in Standard DHL Flyer only.
You can also request a DHL courier pickup online via their website. Select that you don't need to create a new label and enter the RaceBox-provided waybill number. Enter your phone number, pickup address and make sure to check the "I need the courier to bring DHL packaging for this shipment" option. Then you will be able to select the Standard Flyer option.
If DHL do not provide you with the necessary packaging, contact us immediately.
Please, make sure to ship the unit with its original box and accessories in the bag.
Any losses or damages that may occur during the shipping process are not our responsibility.
When we receive the device at our factory, we will examine it, and determine whether it needs to be repaired or replaced. That usually takes around five business days. After that we will arrange shipping back to you. Transport back is at our cost.
Do not ship products back to us using any other means. We may be unable to clear them from customs or receive them. Your products may end up lost or destroyed.
Packaging the device
Get the DHL bag and RaceBox package.
Put the transport label in the back of the flyer.
Example of the waybill inside of the flyer.
Now put you RaceBox inside the flyer.
Remove the peel from the flyer.
Stick the flyer to close it
Example of the final package.
The final weight (and volumetric weight) of the packaging must not exceed 500g (1.1lbs).
If the packaging exceeds the dimensions or weight mentioned above, we will charge you an additional cost for the transportation.
RaceBox Motorsport Llc. and its subsidiaries cannot be held liable for any delays.
RaceBox Motorsport Llc. and its subsidiaries cannot be held liable for any delays in shipping or repairing your item.